Online Canada Pharmacy Store, Internet Pharmacy, Discount Canadian Pharmacy Drugs
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Frequently Asked Questions About Canada Pharmacy Drugs
1. How does your service work for me?Online Canada Meds, Inc.is an Online Pharmacy Service that works with a reputable Canadian Pharmacy. We offer you an affordable and safe alternative for your prescription medications. We provide a free, comprehensive service that helps you to gain comfort, confidence and knowledge in using our service. We can provide you with any support or information you require regarding the purchasing of your medications from our Canadian Pharmacy. Our pharmacists can answer all the questions that you may have regarding your medications or medical health. At your request, our pharmacists can also call you so that you may speak to them personally. We can also obtain copies of your prescription(s) from your doctor if you need our assistance. You just need to make ONE CALL and we will take care of the rest! Return to Top 2. Do I need a prescription to order medications from Canada?We require a valid prescription from a licensed physician for all prescription medications, just like your local drugstore. OTC (over the counter medications) do not require a prescription. Our licensed Canadian physician will review and co-sign your prescription(s). Return to Top 3. Why is medication so affordable in Canada?Due to a national health care system, the Canadian government regulates the pricing of prescription medication. This limits and restricts drug companies to charge a lower price for the same quality medications as marketed in the US. The Canadian government also encourages generic companies to produce substantially cheaper generic versions of brand name drugs to enter the market sooner. Return to Top 4. Why do I have to fill out a health profile form?Our Canadian doctors and pharmacists need to evaluate your health history and medications in order to correctly assess your drug therapy. They also need to check for drug contraindications. Please remember to inform your doctor of all the medications (prescription or OTC) you are taking (in case you have more than one doctor) because certain drugs should not be taken together. Return to Top 5. Will you accept my insurance?We cannot accept your insurance at this time. However, certain insurance companies may be able to reimburse you for your prescriptions filled at our Canadian pharmacy. We can provide you with any receipts or paperwork necessary to provide proof of purchase and we will be happy to contact your insurance company on your behalf. Return to Top 6. How long will it take to process my order?Once Online Canada Meds has received your order, valid picture ID and prescription(s), our Canadian doctor will review and co-sign them and send them back to our Canadian pharmacy. Generally orders are shipped out of the Canadian pharmacy within 7-14 business days provided there are no unforeseen delays. Once your order is shipped, you should receive it within 3-5 business days. Sometimes, packages are inspected by US Customs and that can delay the delivery of your order by another 5-10 days. We always recommend that you order your medications at least three to four weeks in advance before your medication supply runs out. You can track the status of your order by logging onto our website. Return to Top 7. How safe is the information that I share with Online Canada Meds?Any information either entered on our website or given to one of our representatives will be held in strict confidence and cannot be accessed or used except for the sole purpose of completing your order. This information will not be sold or traded with any marketing company. Return to Top 8. What are generic drugs?Generic drugs are medications which are bioequivalent to brand name drugs. These drugs contain the exact same chemicals as brand name drugs but can be made by many different generic drug companies. A company which first discovers and markets a drug is the only company which is allowed to market that drug. This is referred to as a Brand Name drug. After a period of time, five or ten years, the drug patent expires and other companies are allowed to manufacture and market the exact same drug at lower prices. This is referred to as a Generic drug. Return to Top 9. Are generic drugs safe?Yes. Due to strict regulations on the generic drug industry, these drugs have proved to provide the same therapeutic effect as it's brand name counter-part. The only reason brand name drugs are so expensive is because the makers of these drugs have to spend a lot of money trying to first make and then to advertise that drug. Millions of Canadians have been using generic drugs safely and effectively for years! Return to Top 10. What if you don't carry what I am looking for?There are certain drugs which are not available in Canada. Under these circumstances, we have the doctor associated with the Canadian pharmacy contact your doctor to authorize another therapeutically equivalent drug which is available in Canada. If your doctor does not wish to authorize this change, we will not be able to dispense your prescription(s). Note: There are some brand name US drugs that are available in Canada under different trade names. For example, Prilosec is called Losec in Canada. Return to Top 11. Can I transfer a prescription from my local pharmacy?We cannot transfer prescriptions. We must have a faxed or an original copy of your prescription from your doctor. However, we can contact your doctor and obtain a fax of your prescription for you. Return to Top 12. Will the pills I receive from Canada look differently than the pills I get now?The pills you receive from us may look different if they are manufactured by a different drug company. Generic drugs may look different because most drug companies choose to have different "fillers" (non-medicinal ingredients) in their drugs. These "fillers" may change the colour or flavour of the pills. Although these pills may look different, they contain the exact same chemical ingredients and will work the same way as their brand name counter-part. Most of the brand name drugs you order will look the same because they are manufactured by the same drug company. Return to Top 13. Do I need a prescription for "over the counter" drugs in Canada?Over the counter medications do not require a prescription. All of our drugs are categorized as either prescription or OTC (over the counter) so you will be able to recognize quickly which medications require a prescription. Return to Top 15. How do I pay for my medication order?Our Canadian pharmacy accepts all major credit cards. However, Visa is highly recommended because the funds withdrawn from your account will be in US dollars. For all other credit cards, funds withdrawn will show up in Canadian dollars. You will get charged using the billing day's exchange rate. Your bank may also charge you extra on the exchange rate. If you are paying by credit card online, your information is accepted through a secure shopping cart on the pharmacy servers. You may also pay with a personal check, certified check or money order. Please Note: If you are paying by personal check, it may take us longer to process your order due to check clearing delays. Return to Top 16. How do I report problems with the website?If you have a problem with the website such as not being able to view a page or place an order, please email our website provider at info@onlinecanadameds.com You can also call us toll free at 1 866 299 3784 and speak to one of our staff members directly. Return to Top 17. Are there any hidden charges?NO. There are absolutely no additional fees or charges. The only fees that you will be charged are as follows: 1. Cost of the medication as quoted on our drug price list 2. A shipping charge of $10.00 for orders total less than $50.00 Remember: You are making a Canadian purchase. You may incur some added credit card company service fees or Canadian currency conversion charges that the credit card companies add themselves. These fees are added by your credit card company and vary from one card to another. The Canadian pharmacy in no way adds any fees to your purchase. Anything over and above what we quote would be added solely by your credit card company. Return to Top 18. Do I get charged a shipping fee for each prescription?NO. Shipping is charged per order and not for each prescription. It is to your benefit to order all of your prescription and over the counter drugs at the same time to avoid multiple shipping fees. Return to Top 19. How competitive are your prices?We monitor the prices of our competition on a daily basis to ensure you are always getting your medications at the best possible prices. Return to Top 20. Will you accept returns?NO. All medication(s) that have been dispensed and shipped are not returnable under Canadian law. It is illegal to restock and resell medications according to the laws of The College of Pharmacist's of British Columbia. Return to Top 21. How can I get my order status?Simply use your username and password to login to your account and then click on the order history button on the user profile menu. Return to Top 22. What if I have more than one address for different seasons?NO problem. Many of our customers have dual addresses. Please provide us with your new shipping information at the time of ordering, and we will make sure your package is shipped to the right address. Return to Top 23. What happens if my shipment is lost in transit?If your order is lost in the mail, the pharmacy will send you a replacement at no charge. However, you may be held liable for the loss if it is determined you have provided us with an incorrrect mailing address. Return to Top |
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PRICE MATCH is done only on prescription medication (not over the counter) and is subject to approval.
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